Last updated: 2 Feb 2026
Upgraid provides digital educational content. Please read this policy carefully.
1. Digital Products
Due to the nature of digital access:
- All sales are final
- Refunds are not guaranteed
Once access is granted, content cannot be “returned”.
2. Discretionary Refunds
In exceptional circumstances, we may consider a refund at our sole discretion, such as:
- Duplicate charges
- Technical issues preventing access
Refund requests must be submitted within 7 days of purchase.
3. Non-Refundable Cases
Refunds will not be issued for:
- Change of mind
- Lack of usage
- Failure to achieve desired outcomes
- Expired access periods
- Violations of Terms of Service
4. Payment Provider Decisions
If a payment provider issues a refund or reversal independently, access may be revoked.
5. Contact
To request a review, contact:
support@theupgraid.com